Our Promise

Our commitment is to you and your pet – you are not here for us, we are here for you. Medicine is an art combined with science, compassion and understanding. We promise to adhere to our Guiding Principles in order to be the best possible animal hospital possible.

Service: We promise to exceed our clients’ expectations through timely communication, exemplary customer service and outstanding patient care. We promise to take the necessary time to answer any questions that you may have concerning your pet.

Professionalism: We promise we will conduct ourselves in a moral and responsible matter and treat our clients, patients and colleagues with respect and dignity.

Excellence: We promise we will provide the highest quality care and state-of-the-art knowledge in the practice of veterinary medicine. We promise to have a clean, modern facility, which reflects our attitude toward best medicine and client care. We promise to find the best course of treatment for you and your pet.

Compassion: We promise to treat your pet like one of our own – with love, respect and understanding. We will interact with our clients, patients and community with kindness and empathy.

Teamwork: We promise the staff and doctors at our hospital, along with our clients and all referral veterinary practices, will work as a cohesive unit by recognizing the equal contributions and value of every team member.

Community: We promise to engage and be a part of your community. We promise to leave our walls and help improve pet healthcare across the city.

Feedback: We promise to not work in a vacuum: we welcome and take seriously comments, suggestions and criticism as we are always striving to improve our services and care.